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Frequently Asked Questions

For additional support, please contact our team.

Minimum volume to initiate dealer pick-up:

PROGRAM MINIMUM PICK-UP VOLUME
APU Tripac/ Large Tripac 20 Units or 100 Components
SP Crate/ Large Truck Crate 12 Units
T-Series: T-BUS Metal Crate 24 Units
R-Series: RLF Metal Crate 4 Units
R-Series: R2E/TE18 Metal Crate 8 Units
R-Series: AMII Metal Crate 30 Units
Trailer Pallet: Precedent Wood Pallet 42 Units

Loading maximum stack height for safety:

PROGRAM MAXIMUM STACK HEIGHT
APU Tripac/ Large Tripac Double Stack (2) Assembled Units in Box Truck, Triple stack (3) for 53' Van

APU Tripac/ Large Tripac (Tops and Bottoms)

 24 tops on 1 bottom (bottom stack) and 1 top on 24 bottoms (top stack, double stacked on top), total of 50 pieces stacked
SP Crate/ Large Truck Crate 6 Units Per Stack
T-Series: T-BUS Metal Crate 6 Units Per Stack
R-Series: RLF Metal Crate 4 Units Per Stack
R-Series: R2E/TE18 Metal Crate 4 Units Per Stack
R-Series: AMII Metal Crate 6 Units Per Stack
Trailer Pallet: Precedent Wood Pallet 14 Units Per Stack (2 banded stacks of 7 high)

Pick-up ETA after dealer request to EZRack:

7 business days

Debris Removal: 

Dunnage:
  1. Dealers/OEMs are required to remove all plastic/foreign debris from crates.
Tripac: 
  1. Remove any extra materials that are not part of the crate before repackaging for return.
    (Examples of debris left in Tripacs are below.)
Tripac Non-compliance 1 Tripac Non-compliance 2
SP Large Truck Crate:
  1. Remove plastic dunnage, zip ties, etc from the crate before securing the black and green upright bars and collapsing crate for return.
    (Examples of debris left on SP metal crates are below.)
SP Crate Non-compliant 1 SP Crate Non-compliant 2

Truck Loading Best Practices:

Loading from the Ground without a Dock

  1. Load in the lightest weight material first to the heaviest. This will allow the materials to be pushed as far as possible into the trailer.

Secure the Load 

  1. Use Straps and Bars: Strap down each row and add load bars to prevent shifting during transit. 
  2. Block and Brace: Place blocking materials around cargo to stabilize it, especially for heavier items. 
  3. Secure and Lock: All hardware must be secured and locked into place. All dunnage must be removed. 

Leverage Equipment 

  1. Forklift and Pallet Jack: Use a forklift for heavier loads and a pallet jack for positioning. 
  2. Loading Dock: If possible, back the truck to a dock that’s level with the trailer, making it easier to move goods in and out. 
  3. Ramps and Lift Gates: If there’s no dock, use ramps or lift gates to unload heavy or bulky items safely. 

Organize by Order 

  1. Label and Sort: Clearly label packages and sort them by drop-off location or unloading priority. 
  2. Keep an Inventory: Have an updated inventory list to confirm all items are loaded or unloaded as planned. 
  3. Organize Order: Ensure units are stacked in the same orientation so forklift channels are accessible.

Safety First 

  1. Wear Proper Gear: Use gloves, safety shoes, and back braces as needed. 
  2. Team Communication: For team loading, communicate and assign roles to ensure a smooth and coordinated process. 
  3. Watch for Hazards: Be mindful of slippery surfaces, loose objects, or items that might shift unexpectedly. 

Inspect the Truck and Cargo 

  1. Check Trailer Stability: Ensure the trailer is level and stable, especially when using forklifts. 
  2. Inspect Load After Stops: After each stop, check the remaining cargo for stability to prevent shifts that might impact the next unloading. 
  3. Maximize Multi-Stops: Fill trucks by loading efficiently, minimizing available space in the trailer.